Privacy Policy
Effective Date: 13th July 2023
Last updated: 27th October 2026
At Technotic Solutions, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and products. We are committed to ensuring the confidentiality and security of your personal information and complying with applicable data protection laws.
1. Information We Collect
1.1 Personal Information: When you use our website or engage with our services, we may collect certain personally identifiable information, including but not limited to your name, email address, contact number, postal address, and other information you voluntarily provide.
1.2 Usage Information: We may automatically collect certain non-personal information when you visit our website, such as your IP address, browser type, device information, operating system, and browsing behavior. This information helps us analyze trends, administer the site, and improve our services.
2. Use of Information
2.1 Provide and Improve Services: We use the collected information to provide you with our services, respond to your inquiries, process transactions, and deliver a personalized experience. Additionally, we use this information to enhance and improve our services, website functionality, and user experience.
2.2 Communication: We may use your contact information to send you promotional materials, newsletters, and other marketing communications that may be of interest to you. You have the right to opt out of receiving such communications at any time by following the instructions provided in the communication or contacting us directly.
2.3 Legal Compliance: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose your information to protect our rights, privacy, safety, or property, or those of our users or others.
3. Information Sharing
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, conducting transactions, delivering services, and performing other business-related functions. These service providers are bound by contractual obligations to keep your information confidential and secure.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred or disclosed as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.
3.3 Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to (a) comply with legal obligations, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing, (d) act in urgent circumstances to protect the personal safety of users or the public, or (e) protect against legal liability.
3.4 AI Chat Assistant (Chatling)
Our website has the Technotic AI Assistant, an AI chatbot provided by Chatling (chatling.ai). It loads only when you click “Ask our AI assistant”. Chatling processes chat data for Technotic Solutions (OPC) Private Limited (trading as Technotic Solutions) as our data processor.
- What we collect: the messages you type in the chat and the page you were on. If you fill in the contact form in the chat, we also collect your first name, email address and, if you choose to give it, your phone number.
- How we use it: to answer your questions. Contact form details are emailed to contact@technoticsolutions.com so our team can reply to you.
- Where it is stored: Chatling stores data in the EU, at DigitalOcean’s data centre in Amsterdam, Netherlands.
- AI providers: to write replies, Chatling uses AI model providers such as OpenAI, Anthropic and Google. Most of them are based in the United States, so your chat messages may be processed there (see Chatling’s sub-processor list). Chatling says chat data is not used to train AI models.
- Cookies: once you open the chat, Chatling sets its own cookies and local storage (names starting with chtl_) to keep your conversation.
- How long we keep it: we keep chat and contact form records only as long as we need them to reply to you and run our services. You can ask us to delete them at any time.
The AI assistant can make mistakes. Please do not share sensitive personal information, such as passwords, card numbers or health information, in the chat.
To access or delete your chat data, or if you have any questions, email contact@technoticsolutions.com. You can read Chatling’s privacy policy at https://chatling.ai/privacy-policy.
3.5 Free tools (website and business scans)
Our free tools, such as Site Fix, the GBP checker and the AI Visibility checker, let you scan a website or business. After you see your first result, you can unlock the full report by giving us your details.
What we collect
- The website address or business name you scan, and the scan results.
- Your name and email address.
- Your WhatsApp number, if you choose to give it. This is optional.
- The date and time of your request.
Why we use it
- To email you your full report.
- To follow up about our services by email and, if you gave your number, on WhatsApp.
- To improve our free tools.
Your consent. We use these details because you agree to it when you tick the box or submit the form. You can withdraw your consent at any time. This does not affect anything we did before you withdrew it.
Follow-ups. Every follow-up email has an unsubscribe link. On WhatsApp, reply “STOP” and we will stop messaging you. The Technotic Solutions team handles these follow-ups manually.
How long we keep it. We keep these details for up to 24 months after your last contact with us, unless you ask us to delete them sooner. We keep a copy of your scan results (the site address, scores and issues found, with no personal details) for up to 30 days so we can prepare your quote.
Your rights. Email contact@technoticsolutions.com to access, correct or delete your details or to withdraw consent. We will reply within a reasonable time.
We do not sell your data. We share it only with the service providers described in section 3.1 that help us run this website and send emails.
India’s data protection law. We aim to handle your personal data in line with the Digital Personal Data Protection Act, 2023. That means we ask for your consent, use your data only for the purposes above, keep it no longer than needed, and respond to requests for access, correction and deletion.
4. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission or storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have certain rights regarding your personal information, subject to applicable data protection laws. These rights may include the right to access, rectify, restrict or delete your personal information. To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.
6. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of those websites or services before providing any personal information.
7. Children’s Privacy
Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will take reasonable steps to remove that information from our systems.
8. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. The revised Privacy Policy will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
Technotic Solutions
Address: 1915 Gulraj Tower, Goregaon (W), Mumbai 400104
Email: contact@technoticsolutions.com
Phone: +91 99308 11933
By using our website, services, or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.